Privacy Policy
How Lumino collects, uses and protects personal data when you visit lumino.co.in or contact us. Last updated 10 November 2026.
1. Who we are
This website is operated by Lumino AI ("Lumino", "we", "us"), D-2, Myrah Avenue, Siddhi Vinayak Nagar, Madhapur, Hyderabad, Telangana 500081, India. We are the data fiduciary (controller) for the personal data described in this policy.
Questions about privacy: email info@lumino.co.in or call +91 7671 017 955.
2. What we collect
Information you choose to send us: your name, email, phone number, company and message when you use the contact form, email us, call us or message us on WhatsApp. Our contact form does not store anything on our servers — it opens your own email app with the message filled in, and you decide whether to send it.
If you apply for a role, your CV and the details in it (work history, skills, education and contact details).
Technical information: like every website, our hosting server records basic request logs — IP address, browser type, the page requested and the time — to keep the site secure and working.
We do not use advertising, tracking or analytics cookies, and we do not run third-party analytics on this website.
3. How we use it
To reply to your enquiry, prepare proposals and deliver the services you ask for.
To assess applications for roles on our own delivery teams.
To keep the website and our systems secure, and to meet legal, tax and accounting obligations.
We do not sell personal data, and we do not use it for automated decisions that significantly affect you.
4. Basis for processing
We process your data with your consent, which you give when you contact us or send us your details, and for legitimate uses permitted by law — such as responding to a request you made, performing a contract, or complying with a legal obligation. You can withdraw consent at any time (see section 9); this does not affect processing already carried out.
5. Who we share it with
Service providers that help us run our business — for example our email provider (Google Workspace), our hosting provider, and WhatsApp (Meta) if you choose to message us there. They may only use the data to provide their service to us.
Our group companies, where needed to respond to you or deliver a service.
Authorities, courts or advisers where the law requires it or to protect our rights.
6. Third-party content on this site
Pages load fonts from Google Fonts and some images from Unsplash's image servers; these providers receive your IP address when your browser fetches them. Links to LinkedIn, WhatsApp, Google Maps and other sites take you to services with their own privacy policies.
7. International transfers
We are based in India and work with clients in the USA, Canada, Singapore, the UAE and elsewhere. Your data may be processed outside India by us or our service providers, with safeguards appropriate to the data and as permitted under Indian law.
8. How long we keep it
Enquiries and business correspondence: for as long as needed to respond and maintain the relationship, and generally no more than three years after our last contact unless a contract or law requires longer. Applications and CVs: up to two years, unless you ask us to delete them sooner. Server logs: kept for a short period for security, then deleted.
9. Your rights
You can ask us to tell you what personal data we hold about you, correct or update it, delete it, or stop using it by withdrawing consent. You can also nominate another person to exercise these rights on your behalf, and raise a grievance with us.
To make a request, email info@lumino.co.in or call +91 7671 017 955. We will respond within a reasonable time and in any event within the period required by law. If you are not satisfied, you may complain to the Data Protection Board of India once it accepts complaints, or to the authority in your country.
10. Security
The site is served only over encrypted HTTPS, and access to our systems and email is restricted to people who need it. No system is perfectly secure, but we take reasonable steps to protect your data and will notify affected people and authorities of a breach where the law requires.
11. Children
This website is for businesses and professionals. It is not directed at children, and we do not knowingly collect data from anyone under 18.
12. Grievance officer and changes
Grievance Officer, Lumino: info@lumino.co.in, D-2, Myrah Avenue, Siddhi Vinayak Nagar, Madhapur, Hyderabad, Telangana 500081. We aim to acknowledge grievances within 72 hours and resolve them within 30 days.
We may update this policy. The date above shows the latest version; material changes will be highlighted on this page.