Question 1

Which countries does Lumino work in?

Accepted Answer

We work with clients in USA, Canada, Singapore, UAE and India, with delivery teams that overlap each region's working hours.

Question 2

What services do you offer outside India?

Accepted Answer

The full range — generative and agentic AI, data, ML and MLOps, AI infrastructure, AI enablement, scoped and time & materials AI projects, dedicated AI teams and contract AI engineers.

Question 3

How do you handle data protection in each region?

Accepted Answer

USA: hIPAA-aware architectures for healthcare data, sOC 2-style access control, logging and audit trails, cCPA / state privacy requirements, private LLM deployment inside your AWS and Azure or GCP account. Canada: pIPEDA and provincial privacy requirements, data residency in Canadian cloud regions, role-based access and audit trails and private LLM deployment options. Singapore: pDPA-aligned data handling, mAS technology risk expectations for financial services, data residency in Singapore cloud regions and aI governance and model monitoring. UAE: uAE PDPL and free-zone data rules (DIFC, ADGM), in-country cloud data residency, arabic and English language support and role-based access and audit trails. India: digital Personal Data Protection (DPDP) Act readiness, rBI and IRDAI expectations for BFSI data, tRAI-compliant calling for voice campaigns and data residency in Indian cloud regions.

Question 4

What working hours do you cover?

Accepted Answer

USA — overlap with US Eastern and Pacific business hours; Canada — overlap with Eastern and Pacific time; Singapore — full overlap with Singapore business hours; UAE — full overlap with Gulf business hours; India — mon – Sat, 9:00 AM – 7:00 PM IST.

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