NBFC Collections Team

Banking & Financial Services: Manual reminder calls were expensive and inconsistent across a large, multilingual borrower base. Cost per Contact -70%, Calls…

Client: NBFC Collections Team. Industry: Banking & Financial Services.

Challenge: Manual reminder calls were expensive and inconsistent across a large, multilingual borrower base.

Solution: Scheduled, language-matched recorded reminder campaigns with keypress capture to route borrowers who wanted to talk to an agent.

Technologies: AI Voice Broadcasting, Voice Cloning, IVR, CRM Webhooks.

• Cost per Contact: -70%
• Calls per Day: 50K+
• On-time Payments: +12%
• Languages: 5

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