Global E-commerce Platform

E-commerce & Retail: Manual customer support couldn't scale with 10M+ monthly users across 15 countries Response Time <30s, Automation Rate 90%, Cost…

Client: Global E-commerce Platform. Industry: E-commerce & Retail.

Challenge: Manual customer support couldn't scale with 10M+ monthly users across 15 countries

Solution: Built multi-agent system with CrewAI for L1 support, escalation routing, and sentiment analysis

Technologies: CrewAI, GPT-4, Pinecone, Redis.

• Response Time: <30s
• Automation Rate: 90%
• Cost Savings: $2.4M/year
• Customer Satisfaction: 4.8/5

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