AI Copilot Inside an Existing B2B SaaS Product

Enterprise Technology: Customers wanted AI features, but the product team had no ML capacity and couldn't pause the roadmap for a rebuild. Time to Launch 8…

Client: B2B SaaS Company. Industry: Enterprise Technology.

Challenge: Customers wanted AI features, but the product team had no ML capacity and couldn't pause the roadmap for a rebuild.

Solution: Added an in-product copilot through APIs — per-tenant RAG over customer data, natural-language reports, guardrails and usage metering — while the client's team kept ownership of the product.

Technologies: RAG, MCP, LLM Gateway, Guardrails, Usage Metering.

• Time to Launch: 8 weeks
• Weekly Active Use: 45%
• Support Tickets: -30%
• Rebuild Needed: None

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